Halo Medical Group’s Dementia Charter: Delivering Patient-Led, Compassionate Transport

Halo Medical Group’s Dementia Charter: Delivering Patient-Led, Compassionate Transport

Living with dementia should never mean losing dignity, comfort, or independence — especially when travelling for healthcare. At Halo Medical Group, we understand that patient transport is more than getting from one place to another; it’s about creating a journey that is safe, reassuring, and tailored to the individual.

Our Dementia Charter is our promise to patients, families, and carers: to provide patient-led care that respects each person’s unique needs, preferences, and life story.

What Is the Halo Dementia Charter?

Our Dementia Charter is built on three core commitments:

1. Dignity First – Every patient is treated with respect, compassion, and patience.
2. Personalised Care – We adapt every journey to suit the individual’s needs, from environment to communication style.
3. Safety and Comfort – Our vehicles, equipment, and staff training are designed to keep journeys calm, safe, and positive.

Adjustments We Make for Dementia Patients

We know that even short journeys can feel overwhelming for someone living with dementia. That’s why we make thoughtful, practical adjustments to make every trip more comfortable:

1. Specialised Staff Training

• Our teams receive dementia awareness training to understand symptoms, triggers, and communication strategies.
• We use calm, clear, and reassuring language throughout the journey.
• Crew members are skilled in recognising signs of anxiety or distress and responding quickly to help patients feel safe.

2. Familiar and Friendly Environments

• We keep noise levels low and avoid sudden loud sounds.
• Our vehicles are clean, uncluttered, and well-lit to reduce confusion.
• Where possible, we assign the same crew for repeat journeys to build familiarity and trust.

3. Flexible Journey Planning

• We allow extra time for boarding, settling in, and travel.
• Journeys are scheduled to avoid rush-hour stress and minimise waiting time at destinations.
• Family members or carers are welcome to travel alongside whenever possible.

4. Comfort and Orientation Aids

• Clear explanations before each stage of the journey.
• Visual cues and gentle reminders of the destination and purpose.
• Access to personal comfort items — such as blankets, music, or photos — if this helps the patient feel secure.

Patient-Led Care: Our Guiding Principle

Patient-led care means we adapt to the person, not the other way around. This approach benefits dementia patients by:

• Listening to personal preferences before and during the journey.
• Respecting routines, such as preferred travel times or seating arrangements.
• Involving the patient in small choices, like music or lighting, to encourage comfort and confidence.

By combining medical expertise with empathy, we aim to make every journey not just manageable, but positive.

Why This Matters

For people living with dementia, travel can be challenging — but with the right approach, it can also be a time of connection and reassurance. Families and healthcare providers can feel confident knowing their loved one is in safe, understanding hands.

Book Dementia-Friendly Patient Transport with Halo

At Halo Medical Group, our Dementia Charter is more than words — it’s our daily practice. Every journey is handled with compassion, patience, and respect for individuality.

📞 Contact us today to arrange dementia-friendly patient transport, or visit our Patient Transport Service page to learn more.